Technical Skills
Frontend
React
Next.js
TypeScript
JavaScript
HTML5
CSS3
Tailwind CSS
Vue.js
Backend
Node.js
Python
MongoDB
PowerShell
REST APIs
DevOps & Tools
Docker
AWS
Git
CI/CD
Figma
Linux
Education
National Certificate: Business Analysis Support (NQF 5)
Impactful
2023 - 2024
Diploma in IT (NQF 6)
Richfield Graduate Institute of Technology
2019 - 2023
National Senior Certificate - Matric
Hpe School
2010 - 2015
Work Experience
Junior Automation Engineer - Internship
Ricoh Europe
2025 - Present
- Design and implement automation solutions to boost efficiency and reduce repetitive tasks.
- Develop scripts and integrations across Python, PowerShell, JavaScript, Bash, VBA, and SQL.
- Streamline workflows on platforms such as ServiceNow, Azure, and GitHub while building Generative AI pipelines, RAG frameworks, and predictive data models within Agile and continuous improvement processes.
Senior Technical Customer Support
Ricoh Europe
2025 - Present
- Escalation points for Tier I agents; assist with advanced troubleshooting and queue management.
- Provide support across Microsoft 365, Azure, SharePoint, Exchange Online, and Citrix VDI.
- Manage complex technical issues: VPNs, networking, and access.
- Lead KCS practices and create/review internal knowledge articles.
- Ensure SLA compliance and quality across tickets, calls, and satisfaction metrics.
HR Administrator
Ricoh South Africa
2020 - 2021
- Handled onboarding/offboarding, HR data management, and employee case resolution.
- Coordinated benefits, payroll support, and disability accommodations.
- Monitored HR metrics and reported trends to leadership.
Temp HR Administrator
Ricoh South Africa
2018 - 2020
- Delivered core HR admin functions including SuccessFactors updates and audit compliance.
Business Administration Learnership
Altron People Solutions
2018 - 2019
- Supported internal teams with document control, scheduling, and communication.